Return and Refund Policy
At OpalRoe, we are committed to providing the highest quality caviar. Due to the perishable nature of our products, we have strict guidelines regarding returns and refunds.
Damages & Issues
Please inspect your order immediately upon arrival. If you receive a product that is damaged, defective, or incorrect, contact us within 24 hours at info@opalroe.com.au with your order details and photos of the issue. We will assess the situation and provide a replacement or refund where applicable.
Exceptions / Non-Returnable Items
For food safety and quality assurance, we do not accept returns on any unsealed or opened caviar. All sales are final unless there is a confirmed issue with the order.
Refunds & Replacements
If your claim is approved, we will offer either:
A replacement of the same product (if available)A store credit for future purchasesA refund issued to your original payment methodRefunds will only be processed if the issue was reported within 24 hours of receiving the product.
A replacement of the same product (if available)A store credit for future purchasesA refund issued to your original payment methodRefunds will only be processed if the issue was reported within 24 hours of receiving the product.
Shipping Issues
OpalRoe ensures that all orders are packed and shipped with temperature-controlled packaging to maintain freshness. However, we are not responsible for delays or damages caused by third-party couriers. If your order is delayed due to shipping issues, please contact us, and we will assist where possible.
How to Contact Us
For any inquiries regarding your order, please email info@opalroe.com.au with your order details.